Airline Industry Services And Problem †MyAssignmenthelp.com

Question: Discuss about the Airline Industry Services And Problem. Answer: Background of the company and sector: Airline Industry is the company which is associated with the providing of air transport services for the passengers and the freights. Airline industry generally makes use of aircraft for the purpose of suppling all these services. Airlines vary in size from small too big. Southwest Airlines Co. was founded in the year of 1967 on 15th March with headquarter situated in the state of Dallas, Texas. This is the world largest low-cost carrier. This proposal is mainly regarding the problem faced by this organization due to technical problems so as to use certain problem identification techniques and recommend certain ways of avoiding this difficulty. The founder of this organization Herb Kelleher firstly named it Air Southwest but later adopted its current name in the year of 1971. It started its operations as intrastate airlines which wholly operated within the state of Texas. Identification of the problem: Southwest Airlines had faced a sudden technology failure and all the website and other services of the company were down for around 12 hours which initially lead to cancellation of thousands of flights. Despite the response to the complaints, it seemed that the complaints of the customers overwhelm the social media team of the company. Problem identification tool and definition used for solving the problem: The tools used over here so as to identify the problem is brainstorming. Brainstorming is the ideal lateral thinking process so as to pool relevant ideas, data about the effects, and impacts of the problem on the process. Along with this, the tool is also associated with providing of suggestion and finding the possible root cause of the problem at the initial stage of the problem-solving process. This brainstorming session is used for the extraction of the information and the facts as much as possible in a very short period of time. There are few rules or set of structures in the brainstorming process which is associated with discussing of the problems at once which help the problem-solving team to focus on the problem and avoid the going off the topic. It is recommended that during the brainstorming session no ideas should be dismissed or criticized and all the contributions of the team members should be appreciated. Everyone present in the brainstorming session should contribute to the group effort and all the ideas are documented. Southwest Airlines should form a team who would sit together so as to discuss the problems. The first and essential work that is to be done by the team is finding out the main reason which is responsible for the problem. Secondly, they should think of how this problem is to be solved and thirdly they should think of how they can improve the existing system of the organization. Brainstorming by the team is a simple process which would help in gathering various creative solutions for the problems. It is to be made sure before the starting of the session that the person who is leading the team has requested all the team members about bringing relevant information which would be very much useful for the solving of the problems.